One of my favorite services to deliver is my workshop on workplace diversity. I have focused on presenting this workshop to law firms because, as a former associate, I have a pretty good idea of what being part of a law firm is like. Of course I happily welcome non-law firm clients.
"Diversity" seems to be one of those terms that nobody really understands but everyone agrees "we" should all be concerned about. Diversity committees have mushroomed across Corporate America (particularly in law firms) and companies are quite diligent about announcing their commitments to diversity and fair and equal treatment. One question is, what's in it for them (besides avoiding lawsuits)?
In this straight forward and unvarnished statement about diversity, the author Richard Dickerson argues that a lack of diversity is one key reason for failures in the USAID program in Afghanistan. His observations are relevant to corporate managers struggling to understand what, beyond altruism, makes diversity at all important to them. This quote really sums it up: "When you constantly pick the same people with similar backgrounds to serve and lead, it's hard for new and different ideas to be considered -- or even discussed."
Out innovating the competition is particularly important during tough economic times when the struggle for business and the dollars that come with it is especially keen. A wisely constituted diverse team will automatically grant its members exponential advantages - but only when what makes each individual diverse is encouraged rather than suppressed by old-fashioned ideas regarding business culture and propriety. It isn't a free-for-all but business atmospheres must evolve in order to allow the benefits of building diverse teams to flourish.
My diversity workshops are eye-opening journeys into each firm's own diversity and potential to innovate and excel. Visit my Law Firm Services page to get more information about what a diversity workshop can do for you.
This May is especially for anyone who works with customers. I've heard business owners at their wits end, frustrated because they have no idea what to do about unhappy clients. They tell me, "I've done everything to please them but nothing I offer them seems to work."
Worries about negative reviews are especially justified in these days of social media that allow one person to influence hundreds if not thousands of people with one click of a button.
Simply telling the customer "you are right" is not enough. Issuing a refund is not enough. There is no one-size fits all solution. Getting to the bottom of why a client is unhappy and how to meet each specific customer's needs cannot happen without proper skill on your part.
My latest webinar series focuses on dealing with "difficult" customers. The information you learn and the role-play simulations you will participate in are centered around customer/provider relationships.
In just three sessions you will develop a powerful understanding of how the mind works in conflict, how to hear through the noise of a customer's complaining and what to say to satisfy the customer's needs. Click over to the home page to sign up.
Welcome to Untangled Resolutions' Webinars! I am constantly working to create content that addresses conflict in a variety of situations that impact my clients' lives. Whether you are a musician, parents who live apart, a human resources professional, an attorney or someone seeking to end a romantic relationship, there is a webinar for you! I custom tailor each webinar to address the unique aspects of negotiating a dispute under each circumstance.
Take the advanced series to reach the next level of confidence as a negotiator. There is nothing like practicing with other negotiators to perfect your skills and develop your confidence.
Work with me one-on-one to focus on the specific areas of skill you seek to develop most. I will partner with you to create the strategy for your next negotiation so that you know precisely what you are doing and why.
The webinar won't be the same without you - so click over to the home page, browse a little, and sign up for the webinar that suits you best.
Bathabile Mthombeni J.D. is a mediator, negotiator and educator delighted by her students' successes.